Delivery Policy

The AI Visibility Audit is a digital service. Nothing ships physically — everything arrives by email.

What do I receive?

• A 20+ page PDF report: visibility baseline, competitor share-of-voice, sentiment and hallucination findings with evidence, technical root-cause analysis, and a prioritized 60–90-day fix roadmap.
• The raw scored data export of every engine response, so your team can verify the findings.

When do I receive it?

• Day 0: immediately after payment you receive an order confirmation and a 5-minute intake form (your domain, your closest competitors, anything you want probed).
• Days 1–4: we run 50–150 buying-intent prompts across ChatGPT, Claude, Gemini and Perplexity — three runs each — and score every answer.
• Day 5: your report and raw data arrive in the inbox used at checkout, within 5 business days of receiving your completed intake form.

If anything threatens that window (an engine outage, an unusually large prompt set), we tell you by email before the deadline — and a missed window qualifies you for a full refund under the Refund Policy.

What format does everything arrive in?

The report is a PDF — readable on anything, forwardable to anyone. The raw data export arrives alongside it as spreadsheet-friendly files, one row per prompt per engine per run, so your analyst can filter, chart, and re-check our scoring. No portal, no login, no software to install.

What about the free snapshot?

The free 10-prompt snapshot is delivered to your inbox within 2 business days of your request. It is a 1-page summary, not the full audit.

Questions?

Email support@citedmetrics.com — we answer within one business day.