Refund Policy

We sell a one-time AI Visibility Audit for $950 USD. This policy describes exactly when you get your money back. It applies to every purchase made through this website.

Can I cancel before the work starts?

Yes — full refund. If you cancel before we begin running your prompts (work begins after you return the intake form), email support@citedmetrics.com from the address used at checkout and we refund 100% of your payment, no questions asked.

What if my report is late?

Your report is due by email within 5 business days of receiving your completed intake form (see our Delivery Policy). If we miss that window and you no longer want the audit, you can request a full refund — whether or not the work is in progress.

What if the report doesn't teach me anything? (Keep-the-report guarantee)

Read the full report. If it doesn't show you something about your AI visibility you didn't already know, reply to the delivery email within 14 days and we refund the full $950 — and you keep the report. We can offer this because every finding is backed by raw engine responses; the work speaks for itself.

How are refunds processed?

• Refunds go back to the original payment method via Stripe.
• We confirm by email within 2 business days of your request; funds typically appear in 5–10 business days, depending on your bank.
• No partial refunds, no credit-only refunds — refunds under this policy are always the full purchase amount.

How do I request a refund?

Email support@citedmetrics.com (or simply reply to your order or delivery email) with the email address used at checkout. No forms, no calls.